Frequently Asked Questions

We believe there is no substitute for subject-matter expertise. That is why we ensure that every document we receive is worked on by an expert with a high level of technical competency in the relevant field of study. Our editorial team includes physicians, PhDs, MDs, postgraduates, engineers, and journal peer reviewers. Over 60% of our editors have extensive research backgrounds. In addition, our editors are provided with training and feedback on a regular basis to help them develop a keen understanding of subject-specific writing conventions, terminology, etc.
A request for a change in the type of editing service will be accommodated if we have not yet begun work on your document. Please contact us if you would like to change the type of editing service.
If you are unable to decide which service would be best suited for your manuscript, contact us and we will help you decide.
Yes, we do. We indicate our changes in the PDF file by using a PDF editing software that allows authors to identify the changes in the document. Editing for PDF documents costs 15% more than the normal service fees.
Yes, we deliver the final edited document as a TeX file. Accompanying the edited LaTeX document is a Word document that shows the changes we have made to the text and includes comments and suggestions by the editor. Please note that we do not accept LyX files for editing. The fee for editing a TeX document is 15% more than the normal editing fee.
Yes, you can access your editing certificate from your account in the online account. The editing certificate verifies that your manuscript has been checked by a professional editor and meets the standard of English required by international journals.
Yes, we do format documents for journal submissions. Request for formatting when submitting your inquiry on the online account and include the URL of the journal you are submitting your article to so that our editors can make sure that your submission fulfills all the journal's formatting requirements.
If you have a question for your editor, you can login to the online account and use the Submit Question option. We normally answer within 1 working day. However, a member of our client servicing team will confirm the delivery schedule with you as it is determined by the nature and number of questions.
If you need your document edited on an urgent basis, please email us and let us know by when you would like us to complete work on your assignment. We will do our best to meet your deadline.
We accept a broad range of file types, including MS Word, Acrobat, MS Excel, MS PowerPoint, LaTeX, TeX, Rich Text format, and image files. We apply a 15% premium to the price for editing PDF and LaTeX & TeX files.
a. Yes, we edit parts of a manuscript. This could be sections, pages, or paragraphs. You can request to exclude certain sections of your document from the word count if you do not want those sections edited.

b. However, we strongly encourage you to get the entire document edited as this will improve the overall quality of the document.
When determining the word count of any document, we consider the entire text, including tables, references, and mathematical formulae. However, if you would like us to exclude certain sections of the document, the word count of those sections will not be considered. Please note that any files attached for reference are not considered in the word count.
We offer Multiple Round Editing (MRE) re-editing support as an optional service to authors to ensure that their documents are completely ready for submission. MRE re-editing support is offered as part of both our Advanced and Premium Editing services. Under MRE, you can come back to us as many times as you wish to receive a polished final document that suits your exact requirements. Please note that under Advanced Editing, MRE support is eligible for a 60% discount, whereas under Premium Editing, MRE is free (except in cases where the manuscripts have been heavily re-written or new sections have been added).

If you choose Premium Editing in the first round, you are eligible for free re-edits under the following conditions:
  • The revised document should be submitted for subsequent rounds within 365 days of the delivery date of the original document.
  • The document for which you are requesting free re-editing support should be the same as that submitted in the first round of editing.
  • The word count of the revised document should not exceed that of the original by more than 20%.
  • In case we notice a sizable portion of new content in your revised document, we may charge an additional fee for those sections.
  • The journal to which you wish to submit the re-edited manuscript should be the same. In case your target journal has changed, a flat fee of $45 will be charged. However, this fee will be waived off if you are being charged for re-editing (as mentioned in the above point).
If you use choose Premium Editing Plus service in the first round and if your paper faces rejection at a target journal, we will format it for free for another journal of your choice. This reformatting support can be availed of unlimited times within the 365-day free re-editing period.

If you choose Advanced Editing in the first round, re-editing support is available at a 60% discount under the following conditions:
  • The document for which you are requesting re-editing support should be the same as that submitted in the first round of editing.
  • Only the revised parts will be edited and the rest of the paper will be reviewed for consistency.
  • In case we notice a sizable portion of new content in your revised document, we may charge an additional fee for those sections.
  • The target journal for subsequent rounds of editing can be the same or different. No additional fee will be charged (apart from the re-editing fee discounted at 60%) for re-formatting the manuscript as per the guidelines of another journal.
  • The entire revised document (and not parts of it) should be submitted for re-editing support so that the editor can check the revisions within the context of the entire document.

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